Setting the Table

Description

Enlightened hospitality — the Danny Meyer way. Setting the Table: The Transforming Power of Hospitality in Business is restaurateur Danny Meyer’s celebrated memoir-manifesto: the story behind Union Square Cafe, Gramercy Tavern, and later Shake Shack — and the philosophy of “enlightened hospitality” that made them institutions and Meyer the industry’s most admired figure.

Meyer’s radical idea, developed over decades of practice: put employees first, guests second, community third, suppliers fourth, investors fifth — and watch all five thrive. Warm, specific, and full of hard-won lessons about hiring for heart, recovering gracefully from mistakes, and the crucial difference between service (the technical delivery) and hospitality (how the delivery makes people feel) — a distinction that changed how a generation thinks about business.

Beloved by chefs and CEOs alike, Setting the Table will change how you think about business — and about the simple, difficult art of making people feel genuinely cared for. A modern classic of management literature, as warm as it is wise.

Setting the Table: The Transforming Power of Hospitality in Business

Introduction to Setting the Table by Danny Meyer

The Philosophy of Enlightened Hospitality

Why This Book Belongs on Your Shelf

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