Refund and Returns Policy

Refund Policy – Digital Products

All products sold on Tell eBook are digital goods (eBooks and audiobooks) delivered as instant downloads. There are no physical shipments.

Delivery

Immediately after successful payment, your download links become available in your account (My Account → Downloads) and are also sent to your email.

When you are eligible for a refund

The file you received is corrupted or defective, and we cannot provide you with a working replacement.
You were charged twice for the same order.
The product is significantly different from its description on the product page.

How to request a refund

Email su*****@*******ok.com within 14 days of purchase with your order number and a description of the issue. Approved refunds are issued to the original payment method within 5–10 business days.

When a refund is not available

Because digital files cannot be returned, we cannot offer refunds for change-of-mind requests once a working file has been successfully delivered and downloaded.