Refund and Returns Policy
1. Policy Introduction and Scope
At Tellebook.com, your satisfaction is our top priority. We want you to love every purchase you make from us. If for any reason you’re not completely satisfied with your order, we’re here to help make it right.
This Refund and Returns Policy outlines the conditions and procedures for returning products purchased from tellebook.com. We’ve designed this policy to be fair, transparent, and easy to understand. Please read through it carefully before initiating a return.
2. Return Eligibility Requirements
To ensure a smooth return process, items must meet the following conditions:
Eligible Items Must Be:
Unused and in original condition – Books should be unread with no markings, highlighting, or damage
In original packaging – Items must be returned in their original packaging with all included materials (dust jackets, inserts, bookmarks, etc.)
Accompanied by proof of purchase – Original order number, receipt, or order confirmation email
Condition Standards:
Physical books must have no bent pages, spine creases, or writing
Merchandise must have original tags attached and be unworn/unused
All protective wrapping (shrink wrap, cellophane) should be intact when possible
Items must be free from odors (smoke, perfume, etc.)
Please Note: We reserve the right to refuse returns that don’t meet these conditions or show signs of use.
3. Return Window and Deadlines
You have 30 days from the date of purchase to initiate a return for eligible items.
Important Timeline Details:
The 30-day period begins on the date your order was delivered (for shipped items) or purchased (for digital product purchases that qualify for refund)
Return requests must be submitted within this 30-day window
Items must be shipped back to us within 14 days of receiving return authorization
Returns received after 30 days from purchase may not be accepted
Tip: We recommend using a trackable shipping method and keeping your shipping receipt until your return is processed.
4. How to Return Items
Returning an item is easy! Just follow these simple steps:
Step 1: Contact Our Customer Support Team
Reach out to us via:
Email: returns@tellebook.com
Phone: 1-800-TELLEBOOK (1-800-835-5326)
Contact form on our website: www.tellebook.com/contact
Step 2: Provide Your Order Information
Have the following information ready:
Order number
Item(s) you wish to return
Reason for return (this helps us improve!)
Photos (if item is damaged or defective)
Step 3: Receive Return Authorization
Our team will review your request and send you:
A Return Merchandise Authorization (RMA) number
Return shipping instructions
Return address
Important: Do not ship items back without an RMA number, as this may delay your refund.
Step 4: Pack Your Return
Place items in their original packaging when possible
Include a copy of your order confirmation or packing slip
Clearly write your RMA number on the outside of the package
Pack securely to prevent damage during transit
Step 5: Ship Your Return
Ship to the address provided in your return authorization
Keep your tracking number for your records
We recommend using a carrier that provides tracking and insurance
Step 6: Confirmation
Once we receive your return, we’ll send you an email confirmation and begin processing your refund.
5. Shipping and Return Costs
Standard Returns:
Customer is responsible for return shipping costs on standard returns (change of mind, wrong item ordered, etc.)
We recommend using a trackable shipping method
Original shipping charges are non-refundable unless the return is due to our error
Our Error or Defective Items:
We cover return shipping if we sent the wrong item or if the item arrived damaged or defective
We’ll provide a prepaid return shipping label
Full refund including original shipping costs
Refused or Undeliverable Packages:
If you refuse delivery or a package is returned as undeliverable, original shipping charges will be deducted from your refund
You may be responsible for return shipping fees charged by the carrier
6. Refund Processing and Timeline
Refund Amounts:
Standard Returns:
Refund equals the purchase price of the returned item(s)
Original shipping charges are not refunded
Return shipping costs are deducted if using our prepaid label (when applicable)
Defective or Damaged Items:
Full refund including original shipping costs
No deduction for return shipping
Partial Returns:
If you received a discount on multiple items, the refund will be prorated based on the items kept vs. returned
Processing Timeline:
Inspection: Once we receive your return, we’ll inspect it within 2-3 business days
Approval: If approved, we’ll process your refund within 5-10 business days
Credit Posting: Depending on your financial institution, it may take an additional 3-5 business days for the credit to appear in your account
Refund Method:
Refunds are issued to the original payment method used for purchase
Credit card refunds: 5-10 business days after processing
PayPal refunds: 3-5 business days after processing
Store credit: Available immediately upon approval (if requested)
Note: If you don’t receive your refund within the stated timeframe, please:
Check with your bank or credit card company
Contact your payment provider
Reach out to our customer support team
7. Non-Returnable Items and Exceptions
For health, safety, and copyright reasons, the following items cannot be returned:
Digital Products:
E-books and digital downloads (once accessed or downloaded)
Digital audiobooks (once streaming has begun or download is complete)
Online courses and digital subscriptions
Digital gift cards and e-certificates
Exception: If a digital product is defective or not as described, please contact us within 48 hours of purchase for assistance.
Personalized and Custom Items:
Books with custom inscriptions or personalization
Custom book bundles created to your specifications
Engraved bookends or personalized merchandise
Made-to-order items
Gift Cards:
Physical or digital gift cards cannot be returned or refunded
Gift cards are non-transferable and cannot be redeemed for cash (except where required by law)
Clearance and Final Sale Items:
Items marked as “Final Sale,” “Clearance,” or “As-Is”
These items are clearly marked on the product page and at checkout
Opened Media (When Applicable):
Opened audiobook CDs, DVDs, or other sealed media (due to copyright protection)
Unsealed software or digital media
Health and Safety Items:
Opened or used bookmarks, reading lights, or personal accessories for hygiene reasons
Questions? If you’re unsure whether your item is returnable, please contact our customer support team before initiating a return.
8. Damaged or Defective Items
We take great care in packaging and shipping your orders, but sometimes accidents happen. If your item arrives damaged or is defective, we’ll make it right!
What Qualifies as Damaged or Defective:
Books with torn, missing, or misprinted pages
Items damaged during shipping (crushed boxes, broken merchandise)
Manufacturing defects (binding issues, printing errors)
Wrong item sent
Missing items from your order
Special Process for Damaged/Defective Items:
Step 1: Contact Us Immediately
Report the issue within 7 days of delivery
Email photos of the damage to: support@tellebook.com
Include your order number and description of the issue
Step 2: We’ll Provide Solutions
You’ll have the option to:
Receive a full refund (including original shipping)
Get a free replacement shipped at no cost to you
Receive store credit for the full amount plus a courtesy discount on your next order
Step 3: Return the Item (If Required)
We’ll provide a prepaid return shipping label at no cost to you
In some cases, we may not require the item to be returned
Follow the return instructions provided by our team
Step 4: Fast Resolution
Replacements are shipped within 1-2 business days of approval
Refunds are processed within 3-5 business days
We’ll keep you updated every step of the way
Our Commitment:
If you receive a damaged or defective item, you will never be out of pocket. We cover all costs and work quickly to resolve the issue to your satisfaction.
9. Customer Support Contact Information
Our friendly customer support team is here to help with any questions about returns, refunds, or your order.
Contact Methods:
Email:
General inquiries: support@tellebook.com
Returns: support@tellebook.com
Damaged items: support@tellebook.com
Response time: Within 24 hours (Monday-Friday)
Phone:
Toll-Free: 1-800-TELLEBOOK (1-800-835-5326)
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
Saturday, 10:00 AM – 4:00 PM EST
Closed Sundays and major holidays
Online Contact Form:
Visit: www.tellebook.com/contact
Fill out the form with your inquiry
We’ll respond within 24 hours
Live Chat:
Available on our website during business hours
Click the chat icon in the bottom right corner
Instant assistance from our support team
Additional Information
Exchanges:
We don’t offer direct exchanges at this time. If you’d like a different item, please return your original purchase for a refund and place a new order. This ensures you get your preferred item as quickly as possible.
International Returns:
International customers are responsible for return shipping costs and any customs fees. We recommend using a trackable international shipping method. Refunds will be issued in the original currency of purchase.
Lost or Stolen Packages:
If your tracking information shows the package was delivered but you didn’t receive it, please contact us within 7 days. We’ll work with the carrier to investigate and find a resolution.
Policy Updates:
We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
Your Satisfaction Matters
At Tellebook.com, we’re committed to providing exceptional products and service. This returns policy is designed to give you confidence in every purchase. If you have any questions or concerns not addressed in this policy, please don’t hesitate to reach out.
Thank you for choosing Tellebook.com – where every page turns into an adventure!